A backup is not the five-year visit
Sewage in the yard or a slow drain that will not clear is a same-day intake, not a calendar reminder.
The interval tool is for a tank that is still working. A backup, a wet lid, or odor in the house is a different ticket. Wes marks it urgent and tells the caller a local company will call them back.
He still asks for gallons, people, and whether the lid is open. The pumper needs those facts even when the truck is coming today.
SepticDispatch does not pump the tank. The company that claims the request does.